tag:blogger.com,1999:blog-22536444750384281472024-02-08T06:56:51.606-08:00Essence of the BASTEVE'S BLOGSteve Blaishttp://www.blogger.com/profile/14313267698648606877noreply@blogger.comBlogger80125tag:blogger.com,1999:blog-2253644475038428147.post-9473691520328695292019-12-19T05:41:00.003-08:002019-12-19T05:41:46.483-08:00Business Analysis Specialists<!--[if gte mso 9]><xml>
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While the concept of being an Oracle Business analyst or an
Accounts Receivable business analyst is not quite right.<span style="mso-spacerun: yes;"> </span>A business analyst is after all, a business
analyst regardless of the technology, product or business area. Or so it has
been said.<span style="mso-spacerun: yes;"> </span>In fact, it also has been said
by me. </div>
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But today we can look at specialties within business analysis
, specialties that are generic enough to warrant standard business analysis approaches
and discipline, and requiring additional technical or business expertise, or
both, <span style="mso-spacerun: yes;"> </span>for success.</div>
<div class="MsoNormal">
These areas are relatively new, not in concept or theory,
but in practical application.<span style="mso-spacerun: yes;"> </span>Artificial
Intelligence, for example, has been around since the 1950s, but never really
had business applications the way they are cropping up e everywhere in every business
now.<span style="mso-spacerun: yes;"> </span>So it is easy to fathom business
analysts with the specialty of “AI specialist”. In fact, :”AI specialist” is
the fasted emerging job of 2019 according to LinkedIn.<span style="mso-spacerun: yes;"> </span>(LinkedIn does not specify exactly what an “AI
specialist” is, or what one having such a title would do, but the title is
clearly one in demand. </div>
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Machine learning, deep learning, robotics, Big Data,
analytics of all kinds, and other specializations may all be sub categories of business
analysis when talking about how each of these technologies impacts or aids the business.
I’m not talking about the technical aspects of these technologies – the new programming
languages, data science, statistical computations, algorithm creation and so
forth.<span style="mso-spacerun: yes;"> </span></div>
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Before any of that happens the organization needs to
determine a business problem that can be addressed with the technology (or, as
many organizations are doing,, trying to find <span style="mso-spacerun: yes;"> </span>a problem to fit the already pre-determine solution.<span style="mso-spacerun: yes;"> </span>“We want to use artificial intelligence, go find
something to use it on”).</div>
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Much of the new technologies impetus has to do with innovation,
and as we have pointed out for years, the business analyst is in the forefront of
the organization’s innovation since the business analyst has the most inf-depth
knowledge of the organization’s business processes, data and customers.<span style="mso-spacerun: yes;"> </span>So, naturally, these technology specialties
would be considered a subset of business analysis.<span style="mso-spacerun: yes;"> </span>Business analysis is needed for all of the technologies
to be successful for any given organization, and all of the technologies help
the business analyst achieve the primary business analysis goals in the organization:<span style="mso-spacerun: yes;"> </span>identify and solve the organization’s business
problems. <span style="mso-spacerun: yes;"> </span></div>
Steve Blaishttp://www.blogger.com/profile/14313267698648606877noreply@blogger.com0tag:blogger.com,1999:blog-2253644475038428147.post-1514497991906815572019-07-14T08:31:00.000-07:002019-07-14T08:31:15.058-07:00business analyst and optimism or realism <!--[if gte mso 9]><xml>
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Message Header"/>
<w:LsdException Locked="false" Priority="11" QFormat="true" Name="Subtitle"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Salutation"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Date"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text First Indent"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text First Indent 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Note Heading"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text Indent 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text Indent 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Block Text"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Hyperlink"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="FollowedHyperlink"/>
<w:LsdException Locked="false" Priority="22" QFormat="true" Name="Strong"/>
<w:LsdException Locked="false" Priority="20" QFormat="true" Name="Emphasis"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Document Map"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Plain Text"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="E-mail Signature"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Top of Form"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Bottom of Form"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Normal (Web)"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Acronym"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Address"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Cite"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Code"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Definition"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Keyboard"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Preformatted"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Sample"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Typewriter"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Variable"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Normal Table"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="annotation subject"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="No List"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Outline List 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Outline List 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Outline List 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Simple 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Simple 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Simple 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Classic 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Classic 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Classic 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Classic 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Colorful 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Colorful 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Colorful 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 6"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 7"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 8"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 6"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 7"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 8"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table 3D effects 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table 3D effects 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table 3D effects 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Contemporary"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Elegant"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Professional"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Subtle 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Subtle 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Web 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Web 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Web 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Balloon Text"/>
<w:LsdException Locked="false" Priority="39" Name="Table Grid"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Theme"/>
<w:LsdException Locked="false" SemiHidden="true" Name="Placeholder Text"/>
<w:LsdException Locked="false" Priority="1" QFormat="true" Name="No Spacing"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading"/>
<w:LsdException Locked="false" Priority="61" Name="Light List"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 1"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 1"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 1"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 1"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 1"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 1"/>
<w:LsdException Locked="false" SemiHidden="true" Name="Revision"/>
<w:LsdException Locked="false" Priority="34" QFormat="true"
Name="List Paragraph"/>
<w:LsdException Locked="false" Priority="29" QFormat="true" Name="Quote"/>
<w:LsdException Locked="false" Priority="30" QFormat="true"
Name="Intense Quote"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 1"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 1"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 1"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 1"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 1"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 1"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 1"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 1"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 2"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 2"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 2"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 2"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 2"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 2"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 2"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 2"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 2"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 2"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 2"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 2"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 2"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 2"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 3"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 3"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 3"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 3"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 3"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 3"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 3"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 3"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 3"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 3"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 3"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 3"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 3"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 3"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 4"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 4"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 4"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 4"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 4"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 4"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 4"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 4"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 4"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 4"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 4"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 4"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 4"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 4"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 5"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 5"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 5"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 5"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 5"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 5"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 5"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 5"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 5"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 5"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 5"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 5"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 5"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 5"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 6"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 6"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 6"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 6"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 6"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 6"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 6"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 6"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 6"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 6"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 6"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 6"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 6"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 6"/>
<w:LsdException Locked="false" Priority="19" QFormat="true"
Name="Subtle Emphasis"/>
<w:LsdException Locked="false" Priority="21" QFormat="true"
Name="Intense Emphasis"/>
<w:LsdException Locked="false" Priority="31" QFormat="true"
Name="Subtle Reference"/>
<w:LsdException Locked="false" Priority="32" QFormat="true"
Name="Intense Reference"/>
<w:LsdException Locked="false" Priority="33" QFormat="true" Name="Book Title"/>
<w:LsdException Locked="false" Priority="37" SemiHidden="true"
UnhideWhenUsed="true" Name="Bibliography"/>
<w:LsdException Locked="false" Priority="39" SemiHidden="true"
UnhideWhenUsed="true" QFormat="true" Name="TOC Heading"/>
<w:LsdException Locked="false" Priority="41" Name="Plain Table 1"/>
<w:LsdException Locked="false" Priority="42" Name="Plain Table 2"/>
<w:LsdException Locked="false" Priority="43" Name="Plain Table 3"/>
<w:LsdException Locked="false" Priority="44" Name="Plain Table 4"/>
<w:LsdException Locked="false" Priority="45" Name="Plain Table 5"/>
<w:LsdException Locked="false" Priority="40" Name="Grid Table Light"/>
<w:LsdException Locked="false" Priority="46" Name="Grid Table 1 Light"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark"/>
<w:LsdException Locked="false" Priority="51" Name="Grid Table 6 Colorful"/>
<w:LsdException Locked="false" Priority="52" Name="Grid Table 7 Colorful"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 1"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 1"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 1"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 1"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 1"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 1"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 1"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 2"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 2"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 2"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 2"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 2"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 2"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 2"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 3"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 3"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 3"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 3"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 3"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 3"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 3"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 4"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 4"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 4"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 4"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 4"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 4"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 4"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 5"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 5"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 5"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 5"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 5"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 5"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 5"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 6"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 6"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 6"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 6"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 6"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 6"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 6"/>
<w:LsdException Locked="false" Priority="46" Name="List Table 1 Light"/>
<w:LsdException Locked="false" Priority="47" Name="List Table 2"/>
<w:LsdException Locked="false" Priority="48" Name="List Table 3"/>
<w:LsdException Locked="false" Priority="49" Name="List Table 4"/>
<w:LsdException Locked="false" Priority="50" Name="List Table 5 Dark"/>
<w:LsdException Locked="false" Priority="51" Name="List Table 6 Colorful"/>
<w:LsdException Locked="false" Priority="52" Name="List Table 7 Colorful"/>
<w:LsdException Locked="false" Priority="46"
Name="List Table 1 Light Accent 1"/>
<w:LsdException Locked="false" Priority="47" Name="List Table 2 Accent 1"/>
<w:LsdException Locked="false" Priority="48" Name="List Table 3 Accent 1"/>
<w:LsdException Locked="false" Priority="49" Name="List Table 4 Accent 1"/>
<w:LsdException Locked="false" Priority="50" Name="List Table 5 Dark Accent 1"/>
<w:LsdException Locked="false" Priority="51"
Name="List Table 6 Colorful Accent 1"/>
<w:LsdException Locked="false" Priority="52"
Name="List Table 7 Colorful Accent 1"/>
<w:LsdException Locked="false" Priority="46"
Name="List Table 1 Light Accent 2"/>
<w:LsdException Locked="false" Priority="47" Name="List Table 2 Accent 2"/>
<w:LsdException Locked="false" Priority="48" Name="List Table 3 Accent 2"/>
<w:LsdException Locked="false" Priority="49" Name="List Table 4 Accent 2"/>
<w:LsdException Locked="false" Priority="50" Name="List Table 5 Dark Accent 2"/>
<w:LsdException Locked="false" Priority="51"
Name="List Table 6 Colorful Accent 2"/>
<w:LsdException Locked="false" Priority="52"
Name="List Table 7 Colorful Accent 2"/>
<w:LsdException Locked="false" Priority="46"
Name="List Table 1 Light Accent 3"/>
<w:LsdException Locked="false" Priority="47" Name="List Table 2 Accent 3"/>
<w:LsdException Locked="false" Priority="48" Name="List Table 3 Accent 3"/>
<w:LsdException Locked="false" Priority="49" Name="List Table 4 Accent 3"/>
<w:LsdException Locked="false" Priority="50" Name="List Table 5 Dark Accent 3"/>
<w:LsdException Locked="false" Priority="51"
Name="List Table 6 Colorful Accent 3"/>
<w:LsdException Locked="false" Priority="52"
Name="List Table 7 Colorful Accent 3"/>
<w:LsdException Locked="false" Priority="46"
Name="List Table 1 Light Accent 4"/>
<w:LsdException Locked="false" Priority="47" Name="List Table 2 Accent 4"/>
<w:LsdException Locked="false" Priority="48" Name="List Table 3 Accent 4"/>
<w:LsdException Locked="false" Priority="49" Name="List Table 4 Accent 4"/>
<w:LsdException Locked="false" Priority="50" Name="List Table 5 Dark Accent 4"/>
<w:LsdException Locked="false" Priority="51"
Name="List Table 6 Colorful Accent 4"/>
<w:LsdException Locked="false" Priority="52"
Name="List Table 7 Colorful Accent 4"/>
<w:LsdException Locked="false" Priority="46"
Name="List Table 1 Light Accent 5"/>
<w:LsdException Locked="false" Priority="47" Name="List Table 2 Accent 5"/>
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<span style="font-family: SourceSansPro-Regular; font-size: 11.5pt; mso-bidi-font-family: SourceSansPro-Regular;">One of the common characteristics of business analysts
that I hear fairly frequently is that of optimism or a positive approach.<span style="mso-spacerun: yes;"> </span>Certainly a positive approach is good to
have, especially when the project or the new system <span style="mso-spacerun: yes;"> </span>or modification is not universally
endorsed.<span style="mso-spacerun: yes;"> </span>It is good to be optimistic
about the final results when the nay sayers are predicting failure and doom. The
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<span style="font-family: SourceSansPro-Regular; font-size: 11.5pt; mso-bidi-font-family: SourceSansPro-Regular;">However, the business analyst has to be more than just optimistic.
The business analyst also has to be realistic. The optimistic business analyst
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specious strategic alignment is aiding and abetting waste. The business analyst</span></div>
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<span style="font-family: SourceSansPro-Regular; font-size: 11.5pt; mso-bidi-font-family: SourceSansPro-Regular;">needs to analyze and when the business analyst is sure
that the program or new feature adds value to the organization, then the
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<span style="font-family: SourceSansPro-Regular; font-size: 11.5pt; mso-bidi-font-family: SourceSansPro-Regular;">Skepticism, analysis, confirmation,
optimism, in that order.</span></div>
Steve Blaishttp://www.blogger.com/profile/14313267698648606877noreply@blogger.com0tag:blogger.com,1999:blog-2253644475038428147.post-18975392915338916182019-06-26T07:19:00.001-07:002019-06-26T07:19:02.874-07:00Coaching or Mentoring Business Analysts<!--[if gte mso 9]><xml>
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Suppose your boss, the business analyst manager, project
manager, PMO director, or whoever, asks you to coach a group of business
analysts, or to mentor an individual business analyst. What would you focus on?
What would you consider to be the most important aspect to improve the business
analysts you are culturing or mentoring?</div>
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people your coaching or mentoring. One might assume that you might be mentoring
a less experienced business analyst, perhaps a person who is new to the
profession, and providing coaching services to business analysts who are
somewhat experienced. After all, even the most experienced of us can benefit by
coaching, even if the coach is less experienced. But that would be a topic for
another blog later</div>
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The question here is what areas of the entire business
analysis spectrum would you choose to begin your coaching with? </div>
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initiative, as I have in the past, by asking the coach cheese or protégés where
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modeling since they are getting into some data analysis projects, and you don't
know how to spell ERM, entity relationship modeling much less have ever done
it, your coaching would not be exceptionally effective. But a request for
something specifically technical like data modeling, probably is best handled
with a formal training session by an expert in the field, or one of those
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But it certainly is good to know that up front. So you don't
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Bring us back to the original question if you were to be
given this assignment, along with a general instruction to coach them on
"everything business analysis". What would be the first area of
business analysis that you would provide coaching in?</div>
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Think about it it's a good thought exercise to put the tasks
and activities of a business analyst into perspective.</div>
Steve Blaishttp://www.blogger.com/profile/14313267698648606877noreply@blogger.com0tag:blogger.com,1999:blog-2253644475038428147.post-34050100743087560112019-06-08T09:59:00.003-07:002019-06-08T09:59:49.688-07:00Digital Transformation and the business analyst<!--[if gte mso 9]><xml>
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="envelope return"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="footnote reference"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="annotation reference"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="line number"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="page number"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="endnote reference"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="endnote text"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="table of authorities"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="macro"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="toa heading"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Bullet"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Number"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Bullet 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Bullet 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Bullet 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Bullet 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Number 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Number 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Number 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Number 5"/>
<w:LsdException Locked="false" Priority="10" QFormat="true" Name="Title"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Closing"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Signature"/>
<w:LsdException Locked="false" Priority="1" SemiHidden="true"
UnhideWhenUsed="true" Name="Default Paragraph Font"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text Indent"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Continue"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Continue 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Continue 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Continue 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Continue 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Message Header"/>
<w:LsdException Locked="false" Priority="11" QFormat="true" Name="Subtitle"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Salutation"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Date"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text First Indent"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text First Indent 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Note Heading"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text Indent 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text Indent 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Block Text"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Hyperlink"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="FollowedHyperlink"/>
<w:LsdException Locked="false" Priority="22" QFormat="true" Name="Strong"/>
<w:LsdException Locked="false" Priority="20" QFormat="true" Name="Emphasis"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Document Map"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Plain Text"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="E-mail Signature"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Top of Form"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Bottom of Form"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Normal (Web)"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Acronym"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Address"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Cite"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Code"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Definition"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Keyboard"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Preformatted"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Sample"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Typewriter"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Variable"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Normal Table"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="annotation subject"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="No List"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Outline List 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Outline List 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Outline List 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Simple 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Simple 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Simple 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Classic 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Classic 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Classic 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Classic 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Colorful 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Colorful 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Colorful 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 6"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 7"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 8"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 6"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 7"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 8"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table 3D effects 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table 3D effects 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table 3D effects 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Contemporary"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Elegant"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Professional"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Subtle 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Subtle 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Web 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Web 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Web 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Balloon Text"/>
<w:LsdException Locked="false" Priority="39" Name="Table Grid"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Theme"/>
<w:LsdException Locked="false" SemiHidden="true" Name="Placeholder Text"/>
<w:LsdException Locked="false" Priority="1" QFormat="true" Name="No Spacing"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading"/>
<w:LsdException Locked="false" Priority="61" Name="Light List"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 1"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 1"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 1"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 1"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 1"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 1"/>
<w:LsdException Locked="false" SemiHidden="true" Name="Revision"/>
<w:LsdException Locked="false" Priority="34" QFormat="true"
Name="List Paragraph"/>
<w:LsdException Locked="false" Priority="29" QFormat="true" Name="Quote"/>
<w:LsdException Locked="false" Priority="30" QFormat="true"
Name="Intense Quote"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 1"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 1"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 1"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 1"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 1"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 1"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 1"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 1"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 2"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 2"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 2"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 2"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 2"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 2"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 2"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 2"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 2"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 2"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 2"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 2"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 2"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 2"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 3"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 3"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 3"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 3"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 3"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 3"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 3"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 3"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 3"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 3"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 3"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 3"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 3"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 3"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 4"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 4"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 4"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 4"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 4"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 4"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 4"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 4"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 4"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 4"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 4"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 4"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 4"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 4"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 5"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 5"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 5"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 5"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 5"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 5"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 5"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 5"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 5"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 5"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 5"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 5"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 5"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 5"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 6"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 6"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 6"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 6"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 6"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 6"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 6"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 6"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 6"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 6"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 6"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 6"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 6"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 6"/>
<w:LsdException Locked="false" Priority="19" QFormat="true"
Name="Subtle Emphasis"/>
<w:LsdException Locked="false" Priority="21" QFormat="true"
Name="Intense Emphasis"/>
<w:LsdException Locked="false" Priority="31" QFormat="true"
Name="Subtle Reference"/>
<w:LsdException Locked="false" Priority="32" QFormat="true"
Name="Intense Reference"/>
<w:LsdException Locked="false" Priority="33" QFormat="true" Name="Book Title"/>
<w:LsdException Locked="false" Priority="37" SemiHidden="true"
UnhideWhenUsed="true" Name="Bibliography"/>
<w:LsdException Locked="false" Priority="39" SemiHidden="true"
UnhideWhenUsed="true" QFormat="true" Name="TOC Heading"/>
<w:LsdException Locked="false" Priority="41" Name="Plain Table 1"/>
<w:LsdException Locked="false" Priority="42" Name="Plain Table 2"/>
<w:LsdException Locked="false" Priority="43" Name="Plain Table 3"/>
<w:LsdException Locked="false" Priority="44" Name="Plain Table 4"/>
<w:LsdException Locked="false" Priority="45" Name="Plain Table 5"/>
<w:LsdException Locked="false" Priority="40" Name="Grid Table Light"/>
<w:LsdException Locked="false" Priority="46" Name="Grid Table 1 Light"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark"/>
<w:LsdException Locked="false" Priority="51" Name="Grid Table 6 Colorful"/>
<w:LsdException Locked="false" Priority="52" Name="Grid Table 7 Colorful"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 1"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 1"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 1"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 1"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 1"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 1"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 1"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 2"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 2"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 2"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 2"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 2"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 2"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 2"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 3"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 3"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 3"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 3"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 3"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 3"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 3"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 4"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 4"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 4"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 4"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 4"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 4"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 4"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 5"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 5"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 5"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 5"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 5"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 5"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 5"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 6"/>
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When you look at it, the concept of “Digital Transformation”
is not about technology; it’s about business.<span style="mso-spacerun: yes;">
</span>You might call it “business transformation” but that just does not have
the zing and marketing pizzazz that “Digital Transformation” has.<span style="mso-spacerun: yes;"> </span>One of the earmarks that make a successful “Digital
Transformation” successful is that it focuses on the business and not technology
and that business focus is squarely on the customer. Since the “movement” is driven
by a focus on the customer and the business needs, then the role in the
forefront of any “Digital Transformation” is the business analyst.<span style="mso-spacerun: yes;"> </span>To ensure that you are in that forefront of
your organization or any organization, make sure you are knowledgeable about
the technologies of “Digital Transformation”: omni-channel approaches, artificial
intelligence, machine learning, neural networks, blockchain, data and business analytics,
predictive analytics, and so forth. You don’t have to be an expert, just
knowledgeable enough to recommend which technology to use in which circumstance
and be able to justify the recommendation. </div>
Steve Blaishttp://www.blogger.com/profile/14313267698648606877noreply@blogger.com1tag:blogger.com,1999:blog-2253644475038428147.post-31069697087246368262019-01-23T17:02:00.002-08:002019-01-23T17:02:12.771-08:00Views of Risk<!--[if gte mso 9]><xml>
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Risk is uncertainty. To reduce risk must remove uncertainty.
To remove risk faster you must attack uncertainty earlier, quicker, and with
continuing consistency. In linear approaches the uncertainty is attacked on a
slow but steady basis. During requirements we confirm as many as we can along
with as much confirmation of the problem domain as we can which of course
removes uncertainty. We do the same thing during design and coding. Where most
of the risk of failure of the application occurs is in the testing which in the
linear approach is typically at the end. The uncertainty in terms of whether
the final product can be successful, that is generate the business anticipated,
reduce cost as projected, be easy enough for those who need the solution to
actually use it to solve the problem, generally does not come until after the
delivery. Thus we have a continuing level of uncertainty and risk which must be
dealt with through artificial means such as risk registers and contingency
plans.</div>
<span style="font-family: "Arial",sans-serif; font-size: 12.0pt; line-height: 107%; mso-ansi-language: EN-US; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 11.0pt; mso-bidi-language: AR-SA; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin;">In
an agile we attack the uncertainty immediately. We get parts of the complete
solution done, tested, and demonstrated in a short timeframe. As both the
developers and the business see what is being developed, and how it will work,
the uncertainty of application failure is removed through the continuous
testing, and the uncertainty of appropriate business use and achievement of
business objectives is removed by the business inspecting and verifying little
pieces as it goes so that at any time the product can be modified, adjusted,
changed, or even discarded if it does not seem to be in alignment with meeting
the business objectives. As long as it is, uncertainty has been diminished, and
thereby so has the risk of product failure or implementation failure.</span>Steve Blaishttp://www.blogger.com/profile/14313267698648606877noreply@blogger.com0tag:blogger.com,1999:blog-2253644475038428147.post-84235242664907332502019-01-04T06:30:00.002-08:002019-01-04T06:30:47.258-08:00Considering value both good and bad<!--[if gte mso 9]><xml>
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<w:LsdException Locked="false" Priority="39" SemiHidden="true"
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<w:LsdException Locked="false" Priority="39" SemiHidden="true"
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<w:LsdException Locked="false" Priority="39" SemiHidden="true"
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<w:LsdException Locked="false" Priority="39" SemiHidden="true"
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<w:LsdException Locked="false" Priority="39" SemiHidden="true"
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<w:LsdException Locked="false" Priority="39" SemiHidden="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" Priority="62" Name="Light Grid"/>
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<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 6"/>
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<w:LsdException Locked="false" Priority="19" QFormat="true"
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<w:LsdException Locked="false" Priority="31" QFormat="true"
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<w:LsdException Locked="false" Priority="32" QFormat="true"
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<w:LsdException Locked="false" Priority="33" QFormat="true" Name="Book Title"/>
<w:LsdException Locked="false" Priority="37" SemiHidden="true"
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<w:LsdException Locked="false" Priority="39" SemiHidden="true"
UnhideWhenUsed="true" QFormat="true" Name="TOC Heading"/>
<w:LsdException Locked="false" Priority="41" Name="Plain Table 1"/>
<w:LsdException Locked="false" Priority="42" Name="Plain Table 2"/>
<w:LsdException Locked="false" Priority="43" Name="Plain Table 3"/>
<w:LsdException Locked="false" Priority="44" Name="Plain Table 4"/>
<w:LsdException Locked="false" Priority="45" Name="Plain Table 5"/>
<w:LsdException Locked="false" Priority="40" Name="Grid Table Light"/>
<w:LsdException Locked="false" Priority="46" Name="Grid Table 1 Light"/>
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<w:LsdException Locked="false" Priority="48" Name="Grid Table 3"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark"/>
<w:LsdException Locked="false" Priority="51" Name="Grid Table 6 Colorful"/>
<w:LsdException Locked="false" Priority="52" Name="Grid Table 7 Colorful"/>
<w:LsdException Locked="false" Priority="46"
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<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 1"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 1"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 1"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 1"/>
<w:LsdException Locked="false" Priority="51"
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<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 1"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 2"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 2"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 2"/>
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<span style="color: black; font-size: 10.0pt; mso-bidi-font-family: Arial;">If we consider that the ultimate goal of the business analyst is
to add value to the organization, and we accept that as our basic premise, then
it would seem that our primary job is to define value, and especially the value
that we are intending to deliver.</span></div>
<div class="MsoNormal" style="line-height: normal; mso-layout-grid-align: none; text-autospace: none;">
<span style="color: black; font-size: 10.0pt; mso-bidi-font-family: Arial;">And if we are "adding" value to the organization then
clearly we have to have a mechanism to measure the value as it is before we
make a change and again afterwards so that we can determine what has been
added.</span></div>
<div class="MsoNormal" style="line-height: normal; mso-layout-grid-align: none; text-autospace: none;">
<span style="color: black; font-size: 10.0pt; mso-bidi-font-family: Arial;">Since "value" is somewhat nebulous and what is valuable
to one person may not be valuable to another, being very specific about the
value we are adding becomes important both in terms of goal achievement, and
also general politics.</span></div>
<div class="MsoNormal" style="line-height: normal; mso-layout-grid-align: none; text-autospace: none;">
<span style="color: black; font-size: 10.0pt; mso-bidi-font-family: Arial;">Where is value derived? Lower cost of operation without reduction
in productivity. Increased sales without additional costs to achieve those
sales. Increased market share. Clearly the common "value" for an
organization revolves around the bottom line. The value received from the
project or program can be measured with ROI or other financial assessment. </span></div>
<div class="MsoNormal" style="line-height: normal; mso-layout-grid-align: none; text-autospace: none;">
<span style="color: black; font-size: 10.0pt; mso-bidi-font-family: Arial;">However there are other value assessments: increasing the morale
of the employees through various programs which makes the organization a more
valuable place to work and attracts high-value employees. Successful programs
that enhance the reputation of the organization which increases the value of
that organization. Projects and programs that are cognizant of the community
and the environment which also enhance the organization's reputation with the
general public. </span></div>
<div class="MsoNormal" style="line-height: normal; mso-layout-grid-align: none; text-autospace: none;">
<span style="color: black; font-size: 10.0pt; mso-bidi-font-family: Arial;">And sometimes these different value assessments are in conflict.
For example a project that is intended ultimately to reduce cost thus providing
a significant ROI, might cause workplace unrest and lower the value of the
organization as a destination for new employees and in fact might cause current
ways to leave thus reducing the value of the organization by each employee that
departs.</span></div>
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<span style="color: black; font-size: 10.0pt; mso-bidi-font-family: Arial;">What would be the ratio of bottom-line value lost employee value?
Clearly there is some kind of relationship, and decisions need to be made based
on the increase in value on one side of the scale and the decrease on the
other.</span></div>
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<span style="color: black; font-size: 10.0pt; mso-bidi-font-family: Arial;">What is the business analysts role in all this? Impact analysis.
Not only do we have to examine what is impacted, both positively and
negatively, as a result of any value increasing project, but also the
measurements of the impact on the organization so that management can do a
valid comparison. In other words if there is a 3% increase in sales, that value
can be clearly understood. But if there is a loss of seven employees as a
result of changes be made to increase the sales, what numbers can we use to
compare?</span></div>
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<span style="color: black; font-size: 10.0pt; mso-bidi-font-family: Arial;">Perhaps we need some kind of analysis called "Value on
Investment (VOI)" </span></div>
<div class="MsoNormal" style="line-height: normal; mso-layout-grid-align: none; text-autospace: none;">
<span style="color: black; font-size: 10.0pt; mso-bidi-font-family: Arial;">as the business and mostly would also have to take into
consideration the long-term effect of a change to the organization. The ROI or
Cost Benefit Analysis or other assessments focus primarily on the initial
project or program cost and the benefits that are accrued, without much concern
with the long view. Costs are certainly factored in, such as long-term costs of
a new facility, but what about the continuing erosion of value over time? </span></div>
<div class="MsoNormal" style="line-height: normal; mso-layout-grid-align: none; text-autospace: none;">
<span style="color: black; font-size: 10.0pt; mso-bidi-font-family: Arial;">For example if the program has a negative effect on the employees
that negative effect may not be noticeable immediately since most employees
will take time before they actually depart, and it will take time to find a new
place, however the dissatisfaction will continue to grow and increased turnover
rate will be the result perhaps some time down the line, and it will continue.
Then the organization is in a vicious cycle of trying to deal with the turnover
rate, making various employee related changes which do nothing to address the
original issues that occurred when the programmer project was executed.</span></div>
<div class="MsoNormal" style="line-height: normal; mso-layout-grid-align: none; text-autospace: none;">
<span style="color: black; font-size: 10.0pt; mso-bidi-font-family: Arial;">Employee retention is not the only value item that they
deteriorate over time such that it may not be related directly in the corporate
find to a specific project. The organization's reputation may take an immediate
hit and then recover, but then we see that the reputation deteriorates over
time as the lingering memory of the ill advised project stays with the general
public.</span></div>
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<span style="color: black; font-size: 10.0pt; line-height: 107%; mso-bidi-font-family: Arial;">Clearly this is not an easy job to do: prognosticate what
the impact will be immediately and then over the course of time. However, just
the exercise of stepping back and evaluating all of the impacts of a given
project or program both now and in the future adds value to the organization by
making the decision process that much more rational. And remember, if the
results turn out that the project will generate a negative value in excess of
the positive value and the project or program is canceled, the business analyst
adds value to the organization in terms of saving money which can be redirected
to something more valuable.</span></div>
Steve Blaishttp://www.blogger.com/profile/14313267698648606877noreply@blogger.com0tag:blogger.com,1999:blog-2253644475038428147.post-29025393162674192672018-08-19T09:26:00.001-07:002018-08-19T09:26:12.619-07:00Decision Making and the Business AnalystWhile business analysts do have to make decisions about what they are going to do and how they are going to do it, they don't generally make decisions about the problem, the solution, or what is going to be done. Those decisions are left to those roles with authority: the project manager, the problem owner, upper-level management, and others. That being said, the business analyst is almost always intricately involved with any decisions that are made about solving the business problem.<br />It is good to remember the three roles that are necessary in any decision to be made. First of all there is the decision-maker, the one who has the authority to make the final decision. Then there are those who are advisors and provide advice and counsel to the decision-maker. And the third role is that of informer, the one who provides the information to the decision-maker and the advisors.<br />These are roles, rather than individuals, and all three roles could be played by the same person. For example you are deciding what movie to see. You are the decision-maker, making the decision on which one to choose, you are also the information gatherer checking the start time of the movies and the location they are playing, and you are the advisor checking on reviews and watching trailers.<br />In a business decision making context, it is highly unlikely that the business analyst will play the role of decision-maker, but in most business decisions business analysts play the roles of advisor or information gatherer or both.<br />The important aspect of business decision-making for the business analyst is to recognize which of the roles the business analyst is playing so that they played the appropriate role: offering advice and suggestions when playing the advisor, and offering unbiased, objective information when playing the information provider.Steve Blaishttp://www.blogger.com/profile/14313267698648606877noreply@blogger.com0tag:blogger.com,1999:blog-2253644475038428147.post-30887618074171872142018-04-14T04:26:00.001-07:002018-04-14T04:26:22.799-07:00Introducing Doctor BA to a larger audienceFor those of you who have been reading the blog here, you are probably also familiar with the column on the Website "Ask Doctor BA". I am expanding the venue of Doctor BA's answers at the behest of Modern Analyst (modernanalyst.com). They have published two Doctor BA articles providing a more in-depth look at some of the questions business analysts have. The first published in March, is on BA tools (<br />
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http://www.modernanalyst.com/Resources/Articles/tabid/115/ID/4962/Doctor-BA-and-Making-Decisions-as-a-Business-Analyst.aspx).</div>
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Check them out and comment on what you like or don't like or disagree with. Also post some more questions for Doctor BA to answer. I'm sure he will be willing to respond. </div>
<br />
<br />
Steve Blaishttp://www.blogger.com/profile/14313267698648606877noreply@blogger.com0tag:blogger.com,1999:blog-2253644475038428147.post-451693205960552422018-03-24T05:10:00.000-07:002018-03-24T05:10:20.502-07:00Looking for Bad News<!--[if gte mso 9]><xml>
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<br /></div>
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According to John Kotter in his seminal book “Leading Change”
most organizations tend to be complacent and avoid bad news. Back in the 1980s,
I was with a corporation that bought into the concept that expressing issues as
“problems” was bad for organization morale and increased anxiety among
employees and depressed creative solutions. The recommendation by the
psychologist that proposed this issue was to substitute the words “challenges”
or “opportunities” for the word “problems”. That substitution became a policy
at this particular company and we were all advised to use the word “opportunity”
instead of the word “problem”. I’m not sure how seriously we in IT took the
edict. There certainly were a lot of jokes and sarcastic comments made about
problems and opportunities, but in the end the substitution did take effect and
most people were in fact using “opportunity” instead of “problem”. I don’t know
whether employee morale improved, or anxiety decreased, but there certainly was
an attitude that things were getting better around at the company, because we
had no problems to talk about. Of course with no problems to talk about, there
was also no compelling reason to make change, since change only occurs when a
problem has been identified, and that led to a form of complacency. And this is
the issue that John Kotter was talking about.</div>
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Change becomes very difficult if everyone is satisfied with
the way things are. There seems to be a trend in many organizations to shield
managers from bad news. This is especially true in IT where the engineers would
rather solve a problem then bring it to management’s attention. </div>
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Business analysts confront this issue on a regular basis. A
business analyst is told to find a way to improve a business process and when
gathering information from the system users in the process workers finds that
they have no need of improvement because everything is going fine.</div>
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While we tend to avoid seeking out the bad and try to follow
the good advice for making friends and informing people which is to look for
the good in everyone, as business analysts we should be looking for things that
are not right, processes that could be improved, systems that are simply “bad”:
not flexible enough for today’s business, too slow to keep up with the
competition, to archaic or clumsy to use it efficiently (even though the users
of the system may be completely satisfied with it because they have learned to
overcome its idiosyncrasies), or simply not in tune with current technology.</div>
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To get the necessary changes approved and implemented we
need to address the problems as problems. “Opportunities” can be skipped,
delayed, subjugated to other opportunities, or simply ignored. After all,
missing an opportunity does not hurt, it just does not help. A missed
opportunity may fall into the category of “coulda, woulda, shoulda”. But a
problem has to be addressed because failure to do so will hurt.</div>
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Of course, we as business analysts have to recognize that we
will not be the most popular of people when we present the “bad news” to
management. But often, as Kotter suggests, may be the only way to make
effective change to the organization.</div>
Steve Blaishttp://www.blogger.com/profile/14313267698648606877noreply@blogger.com0tag:blogger.com,1999:blog-2253644475038428147.post-55514933384708171962018-03-11T05:07:00.000-07:002018-03-11T05:07:32.554-07:00Seeing is believing or is it?Quality is something we all want in our products. A product that delivers what was promised and what we expected, won't break when used, is consistent in use, is easy to use and pleasant to look at, and so forth. We who are involved with product development and product delivery know that quality takes time. So, a constant plaint of those who work on the development side is that management never allocates enough time for quality. Management just wants the product delivered to beat or meet the competition, or to meet some agreed on deadline with a client or customer. And, worst of all, management many times seems to think that a product is ready for delivery when the developers know it is not so. Why don't they see it? <br />
They actually do, and that is a source of the problem in software. Most managers today come from a non-software background. Their familiarity with software extends to the apps and systems they use regularly. They generally hail from a hard product background - physical cell phones, cars, computer hardware, clothing, buildings, and so forth. When they see the product ready for delivery, a building, a car, a table, they can see the defects and if they cannot, the product is considered ready to go.<br />
With software we can demonstrate a feature or function working well. Management sees the screen and the actions taking place and sees some results. Therefore, like the table with no scratches, it is ready for delivery. It is difficult to convince someone who sees something working before his or her eyes that there may be issues lurking behind the screen. That is what the cognitive behaviorists call dissonance. Our minds must come up with a way of explaining it all. And, since management has a vested interest in getting the product out, confirmation bias kicks in and management resolves the dissonance by ignoring the issues of lack of quality and rejects the request for additional time to fix something management cannot see.<br />
The end result? Products delivered with less quality that we would like.<br />
I don't know the answer other than to make the product break in front of management's eyes, and that introduces a whole lot of other, rather unpleasant issues. But at least we can solace ourselves in knowing that there is a human explanation for the conundrum, if such solace helps at all.Steve Blaishttp://www.blogger.com/profile/14313267698648606877noreply@blogger.com0tag:blogger.com,1999:blog-2253644475038428147.post-16028850991919354162018-02-21T05:59:00.002-08:002018-02-21T05:59:10.379-08:00Requirements are anti-climatic<!--[if gte mso 9]><xml>
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<br /></div>
<div class="MsoNormal">
Many business analysts assume that their entire job, the end
result of their efforts, is the requirements document, or in an agile context,
the set of user stories or product backlog. This is not the case.<span style="mso-spacerun: yes;"> </span>The requirements regardless of what form they
take or what they are called, are really an after thought.</div>
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The real job of the business analyst is to come up with
solutions to the business problem.<span style="mso-spacerun: yes;">
</span>Optimally, the business analyst comes up with more than one solution so
that the business stakeholders or management can decide which solution is the
best for the organization. That doesn’t mean that the business analyst
implements the solution, only devising the solution: what the business needs to
do to solve the problem.<span style="mso-spacerun: yes;"> </span>The solution is
developed, or built, or purchased, or repurposed by a solution team of which
the business analyst may be a part, or not.</div>
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The solutions the business analyst presents to the decision
makers may be in the form of a business case, a proposal (if the business
analyst works for a consulting firm, for example), a PowerPoint presentation, a
formal review, or any number of other forms, but not in the form of
requirements.<span style="mso-spacerun: yes;"> </span>Why go through the
exercise of developing requirements when the solution to be implemented has not
been selected?<span style="mso-spacerun: yes;"> </span></div>
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Only after the solution has been determined are the
requirements developed.<span style="mso-spacerun: yes;"> </span></div>
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The requirements are the details of the solution that
describe to the implementers, the builders, the software development team, the
quality assurance team, management, the process workers and users of the
solution, and anyone else involved in or interested in the improvement being
made.<span style="mso-spacerun: yes;"> </span></div>
<div class="MsoNormal">
And even as detailed ‘instructions’, the requirements are
still an after thought.<span style="mso-spacerun: yes;"> </span>The business
analyst should communicate the selected solution and details to the solution
team and everyone else (in their own language and to the level of their
understanding and need to know) before the formal requirements are committed to
paper, electronic or otherwise.<span style="mso-spacerun: yes;"> </span></div>
<div class="MsoNormal">
Understanding comes first, requirements simply document that
understanding. </div>
<div class="MsoNormal">
The problem is solved and everyone agrees to the
solution.<span style="mso-spacerun: yes;"> </span>All those involved in making
the solution happen or evaluating the solution or using it understand what is
to be done to their level and agree to it.<span style="mso-spacerun: yes;">
</span>It’s all done and decided.</div>
<div class="MsoNormal">
Then the requirements document what is being done.<span style="mso-spacerun: yes;"> </span>Quite anti-climatic.</div>
<div class="MsoNormal">
<br /></div>
Steve Blaishttp://www.blogger.com/profile/14313267698648606877noreply@blogger.com0tag:blogger.com,1999:blog-2253644475038428147.post-19548570951400450052018-02-18T13:35:00.001-08:002018-02-18T13:35:51.345-08:00words are magic<!--[if gte mso 9]><xml>
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<span class="text">Several years ago I was consulting to a
large company in the health care business. I was somewhat of a "business
analysis coach" in the role that I had. In one meeting the business
analysts were complaining about their elicitation process. The complaints were
fairly consistent with many others I had heard: the important people don't show
up to the meetings, people who do show up don't contribute, some people high
jack the meetings with their own agendas, there is conflict in meetings where
there should be only information passed, people come unprepared, etc.</span><br />
<span class="text">I made a couple of small suggestions. They called their
meetings "requirements workshops" as per the IIBA's BABOK and many
other sources. I suggested they call their meetings "information gathering
sessions" instead. </span><br />
<span class="text">Why? because anyone attending a "requirements
workshop" would have the expectation that the meeting will end up with
completed requirements. So people will come ready to make sure that their
requirements get included. Others who have no particular requirements or who
are afraid to commit to requirements will not show up or will show up and stay
silent. Arguments will ensue among those who want their requirements included.
In an "information gathering session" the only expectation is that
information will be passed. </span><br />
<span class="text">I also suggested that they change the name they gave to those
coming to the meetings. In their invitations they cited "attendees".
I suggested that someone coming to a meeting as an "attendee" has an
expectation of just attending. If they want the people coming to the meetings
to participate in the meetings they should call them "participants". </span><br />
<span class="text">They made the changes immediately. By the next week as they
returned from their meetings and reported in, they told us of the change in the
way things were going. People came to meetings with documentation, prepared to
answer questions and provide information. There were significantly fewer
conflicts, even among those who were consistently in conflict in the past
meetings. More people coming to the meetings contributed and responded to
questions the business analysts asked. In general the meetings were more
positive and the morale of the business analysts rose.</span><br />
<span class="text">All as a result of simply changing a bit of vocabulary. This
proves how important words are and how they affect our expectations, even
subconsciously.</span></div>
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<span class="text">Several years ago I was consulting to a
large company in the health care business. I was somewhat of a "business
analysis coach" in the role that I had. In one meeting the business
analysts were complaining about their elicitation process. The complaints were
fairly consistent with many others I had heard: the important people don't show
up to the meetings, people who do show up don't contribute, some people high
jack the meetings with their own agendas, there is conflict in meetings where
there should be only information passed, people come unprepared, etc.</span><br />
<span class="text">I made a couple of small suggestions. They called their
meetings "requirements workshops" as per the IIBA's BABOK and many
other sources. I suggested they call their meetings "information gathering
sessions" instead. </span><br />
<span class="text">Why? because anyone attending a "requirements
workshop" would have the expectation that the meeting will end up with
completed requirements. So people will come ready to make sure that their
requirements get included. Others who have no particular requirements or who
are afraid to commit to requirements will not show up or will show up and stay
silent. Arguments will ensue among those who want their requirements included.
In an "information gathering session" the only expectation is that
information will be passed. </span><br />
<span class="text">I also suggested that they change the name they gave to those
coming to the meetings. In their invitations they cited "attendees".
I suggested that someone coming to a meeting as an "attendee" has an
expectation of just attending. If they want the people coming to the meetings
to participate in the meetings they should call them "participants". </span><br />
<span class="text">They made the changes immediately. By the next week as they
returned from their meetings and reported in, they told us of the change in the
way things were going. People came to meetings with documentation, prepared to
answer questions and provide information. There were significantly fewer
conflicts, even among those who were consistently in conflict in the past
meetings. More people coming to the meetings contributed and responded to
questions the business analysts asked. In general the meetings were more
positive and the morale of the business analysts rose.</span><br />
<span class="text">All as a result of simply changing a bit of vocabulary. This
proves how important words are and how they affect our expectations, even
subconsciously.</span></div>
Steve Blaishttp://www.blogger.com/profile/14313267698648606877noreply@blogger.com0tag:blogger.com,1999:blog-2253644475038428147.post-3267513653737913022018-02-07T07:11:00.000-08:002018-02-07T07:11:34.504-08:00Listen Naively<!--[if gte mso 9]><xml>
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<span class="text">Generally the users or stakeholders do not
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lot of unstated expectations and implicit requirements. Use the "tell it
to me like I'm six years old" approach and you may get most of those
implicit requirements and hidden expectations.</span></div>
Steve Blaishttp://www.blogger.com/profile/14313267698648606877noreply@blogger.com0tag:blogger.com,1999:blog-2253644475038428147.post-52013246619085772452018-01-28T05:46:00.001-08:002018-01-28T05:46:09.287-08:00Business Analsyt and X-Rays<!--[if gte mso 9]><xml>
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Diagrams and models are like x-rays of the human body. They
show what is beneath the skin, what is inside.<span style="mso-spacerun: yes;">
</span>X-rays tend to be a bit more accurate since they are created by a
machine and the diagrams reflecting business processes or proposed changes to
the business processes are created by a human being and likely have errors of
omission or assumption.<span style="mso-spacerun: yes;"> </span>It is easy to
create a X-ray.<span style="mso-spacerun: yes;"> </span>Nowadays it is somewhat
point and shoot with the computer based technology we have.<span style="mso-spacerun: yes;"> </span>An X-ray technician has to know the equipment
and how to use it effectively, and where to point for the best picture.<span style="mso-spacerun: yes;"> </span>Similarly the modeler has to know the
language of the model (such as UML) which might be considered the ‘equipment”
and how much and how detailed to draw the model.<span style="mso-spacerun: yes;"> </span>But in the end, the X-ray technician does not
determine from the X-ray what is wrong with the patient, if anything.<span style="mso-spacerun: yes;"> </span>That is the job of the doctor.<span style="mso-spacerun: yes;"> </span>The X-ray is just a picture without the
appropriate analysis.<span style="mso-spacerun: yes;"> </span>The diagram is
just a picture without the appropriate analysis by the analyst.<span style="mso-spacerun: yes;"> </span>A business process model is a collection of
boxes, lines, arrows, and other symbols arranged on a board, paper or
screen.<span style="mso-spacerun: yes;"> </span>It is meaningless unless the
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needs to be fixed, improved, or changed.</div>
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X-rays are meaningless without the explanation of the
specialist, the doctor. Similarly the UML or other diagrams that the business
analyst creates are meaningless cubist abstracts without a suitable explanation
by the business analyst. Where the doctor explains the dark area beside the
gray area which is the pancreas, the business analyst explains what the boxes
represent and who the stick figures are. The skill is in the presentation which
is part of creating the X-ray, or diagram, in the first place.</div>
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There was a time when the doctor did his or her own x-rays.
And that is the difference between the medical x-rays and the business analyst’s.<span style="mso-spacerun: yes;"> </span>The business analyst still does his or her
own X-rays or diagrams and then analyzes them and interprets the results for
the business stakeholders.<span style="mso-spacerun: yes;"> </span>There may be
a day in the future when another role creates the diagrams similar to an X-ray
technician and the business analyst does the analysis and interpretation.<span style="mso-spacerun: yes;"> </span>And unfortunately even today there are
business analysts who perceive that their job is to diagram and that is all.<span style="mso-spacerun: yes;"> </span>While they strive to produce a diagram that
is simple enough for a novice to read and understand, they still do not provide
any analysis or interpretation based on their experience, knowledge, insight
and intuition.<span style="mso-spacerun: yes;"> </span>They simply proffer the
diagram as the outcome of their work.<span style="mso-spacerun: yes;">
</span>This is not business analysis.<span style="mso-spacerun: yes;"> </span></div>
Steve Blaishttp://www.blogger.com/profile/14313267698648606877noreply@blogger.com0tag:blogger.com,1999:blog-2253644475038428147.post-15830295502761369282017-12-20T14:13:00.000-08:002017-12-20T14:13:05.690-08:00Listiening to the Stakeholder<!--[if gte mso 9]><xml>
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I sat in on a group of business analysts discussing problems
they were having with their stakeholders.<span style="mso-spacerun: yes;">
</span>Each of the business analysts at the table had a different horror story
to tell about the politics that the stakeholders seemed to be playing whenever
the requirements and features of the new system were discussed in meetings or interviews.
The general plaint was that stakeholders were adamant about what they wanted
when they really didn’t know what they wanted.<span style="mso-spacerun: yes;">
</span>The business analysts seemed to think that it was more important to the stakeholders
to ‘win out’ over other stakeholders than to ensure that the system worked
well. They looked to me to solve this problem for them.</div>
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<br /></div>
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Keep in mind one factor about human nature.<span style="mso-spacerun: yes;"> </span>Many times stakeholders (and people in
general) are not concerned about getting their way over someone else or
ensuring that their requirements get included at the expense of someone else,
and all the other political machinations we perceive in the dynamics of a large
number of stakeholders involved in a single important project.<span style="mso-spacerun: yes;"> </span></div>
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<br /></div>
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Many times the stakeholders just want to know that they have
been listened to. Someone cares about what they have to say, even if their
position or advice is not taken.<span style="mso-spacerun: yes;">
</span>"You are not getting my point" may not be another argument,
but simply a statement that "you are not listening to us".<span style="mso-spacerun: yes;"> </span>Therefore instead of “communicate” ( which
implies talking), perhaps listen. Listen might be a better tactic while
acknowledging that all points were heard and understood.<span style="mso-spacerun: yes;"> </span>As Karl Wiegers says, "The customer may
not always be right, but the customer always has a point."</div>
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<br /></div>
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I didn’t give them a solution. Not immediately, anyway.
Instead I asked questions about what the stakeholders said, from the point of
view of the stakeholders trying to guess what the stakeholders were
thinking.<span style="mso-spacerun: yes;"> </span>It didn’t matter whether I was
right or wrong in my guesses; what mattered was that the business analysts
around the table started to think about the answers to the questions and what
the stakeholders might actually be saying. </div>
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<br /></div>
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In the end the business analysts determined that the stakeholders
were not fighting political battles but were saying:</div>
<div class="MsoListParagraphCxSpFirst" style="mso-list: l0 level1 lfo1; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span>We’re not sure what the problem is, can you help
us figure it out?</div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo1; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span>What solutions do you think will work for us?</div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo1; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Can you tell us what technology is available
that might make our lives simpler for this system?</div>
<div class="MsoListParagraphCxSpLast" style="mso-list: l0 level1 lfo1; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span>What is going to change and how are we going to
deal with that change?</div>
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<br /></div>
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Armed with a new view of what the stakeholders might be
saying and determined to listen harder and more naively, the business analysts
went forth to bring about a new system.</div>
Steve Blaishttp://www.blogger.com/profile/14313267698648606877noreply@blogger.com0tag:blogger.com,1999:blog-2253644475038428147.post-67104516639168608652017-12-02T18:10:00.002-08:002017-12-02T18:10:48.024-08:00Business System Analyst<!--[if gte mso 9]><xml>
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I have noticed recently <span style="mso-spacerun: yes;"> </span>a trend towards the role or position of “Business
System Analyst”, or some other combination of the business analyst and the systems
analyst, the business aspect of the problem and the technical aspect of the solution.</div>
<div class="MsoNormal">
<br /></div>
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There are a number of reasons for this reversal of the split
between business and technical roles over the past couple of decades.<span style="mso-spacerun: yes;"> </span>Over the years the trend has been toward specialists
that analyze the business problem and other specialists that describe the details
of the technical solution.<span style="mso-spacerun: yes;"> </span>The primary
rationale has been the increasing complexity of the business processes requiring
specialized knowledge and the eually increasing invasiveness of technology into
those business processes also requiring specialized and significantly different
technical knowledge and skills.</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
The complexity of business and the complexity of technology has
not diminished, so why is there a trend towards consolidation of the business analyst
and technical specialist / designer roles?</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
For one thing, organizations still haven’t bounced back from
the Big Recession and there still is a consolidation of roles due to a
reduction in staffing.<span style="mso-spacerun: yes;"> </span>More business
analysts are also project managers and more project managers are also playing
the role of business analyst, and so forth.</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
The advent of agile software development has also impacted
the role of business analyst.<span style="mso-spacerun: yes;"> </span>“Pure” business
analysts are looked at with some skepticism by the aglists who strongly support
the concept of the developers dealing directly with the business community without
any intermediaries. </div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
And the increased use of off-shore developers means that the
specifications provided to the off shore organization must be more technical than
business analysts typically prepare so the business analysts tend to have to do
systems analyst type functions to get the specifications ready for the
off-shore developers while still maintaining a business relationship with the stakeholders.<span style="mso-spacerun: yes;"> </span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
You may find yourself in a dual role, explicitly – taking the
title of Business System Analyst or some such – or implicitly, by doing the
work of both roles without recognition. If so the guidance to success is the
same as when you have to do both a project manager and business analyst role at
the same time: separate the roles as much as possible.</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
Why?<span style="mso-spacerun: yes;"> </span>Because trying
to do both at the same time is more likely to jeopardize the success of the product
for many reasons:</div>
<div class="MsoListParagraphCxSpFirst" style="mso-list: l0 level1 lfo1; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Trying to think about the system specifications while
defining the problem and refining what the business stakeholders want will
likely result in many things being missed or skipped over.<span style="mso-spacerun: yes;"> </span>For example, presenting a solution to the stakeholders
before all the information has been obtained from all the stakeholders </div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo1; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span>There is a higher potential for solution jumping
followed by confirmation bias that will focus on a specific solution which may
not be the best</div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo1; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span>It is easier to make and not confirm assumptions
about both the problem domain and the solution when both are done by the same
person</div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo1; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span>There is a tendency to avoid details since the business
analyst already knows what they are and does not have to describe the details to
the systems analyst or technical specialist who is a different person</div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo1; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span>The combined role becomes too familiar with the problem
and solution and starts overlooking issues and not addressing problems </div>
<div class="MsoListParagraphCxSpLast" style="mso-list: l0 level1 lfo1; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span>There are no checks and balances that would
exist if there were two different people playing each of the roles</div>
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<br /></div>
<div class="MsoNormal">
Ideally if you have to play both roles, you will have
another business analyst that can provide some feedback emphasizing one or the
other role. For example, if you are focusing on the business side, the other business
analyst can offer some technical commentary and review. Otherwise, if you are a
lone ranger, you may have to try to split the roles in some way so that you can
focus entirely on business analyst functions in one role and technical functions
in the other. This decreases the problems that multiple role playing brings
about,</div>
Steve Blaishttp://www.blogger.com/profile/14313267698648606877noreply@blogger.com0tag:blogger.com,1999:blog-2253644475038428147.post-73940238379581154382017-10-19T09:35:00.000-07:002017-10-19T09:35:47.607-07:00Recalcitrant stakeholdersRecently I was asked what could be done about stakeholders who refused to participate in information gathering. They don't attend scheduled meetings or are resistant to getting together for interviews, even by phone. And they have important information about the product. Or they might suddenly appear when the product is ready to go into production with all their objections.<br />
I offered four possibilities, as follows:<br />
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<span style="mso-bidi-font-family: Arial; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">1.<span style="font: 7.0pt "Times New Roman";"> 1.
</span></span></span>Make sure you have a compelling problem that
will help the person when solved.<span style="mso-spacerun: yes;"> </span>Define
the product stakeholders and when asking for an appointment or a meeting start
with the problem. If the problem is compelling and affects the person, they
will want to provide information for solution. If not, they will not want to
spend their time</div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo1; text-indent: -.25in;">
<span style="mso-bidi-font-family: Arial; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">2.<span style="font: 7.0pt "Times New Roman";"> 2/
</span></span></span>Make sure they are affected (or impacted) by the
problem or solution. If they don’t want to talk to you it may be because the
person who told you to “go talk to them” gave you an erroneous name.<span style="mso-spacerun: yes;"> </span>3. The person really doesn’t have information
for you and is trying to avoid having a political situation where their boss
says they have information they don’t have</div>
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<span style="mso-bidi-font-family: Arial; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">3.<span style="font: 7.0pt "Times New Roman";"> 3.
</span></span></span>If they are resistant to a face to face, define
the information you want and let them know what information you are looking
for. Sometimes people are hesitant to talk to you because they don’t think they
have answers and don’t want to appear stupid.<span style="mso-spacerun: yes;">
</span>Or they are afraid they will be asked a question they would prefer not
answering, such as about how things are going in the process.<span style="mso-spacerun: yes;"> </span>Giving them the information you want in
advance may put them at ease and give them a chance to prepare a bit. It also
might be beneficial if they don’t have that information. They can then tell you
they don’t have it and maybe reference someone who does.</div>
<div class="MsoListParagraphCxSpLast" style="mso-list: l0 level1 lfo1; text-indent: -.25in;">
<span style="mso-bidi-font-family: Arial; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">4.<span style="font: 7.0pt "Times New Roman";">
</span></span></span>4. Go back to the problem owner and ask for the
information. If the problem owner refers to the person who is being resistant,
tactfully relate that you cannot get with that person.<span style="mso-spacerun: yes;"> </span>At that point one of three things will
happen: 1) the problem owner will get that person to talk to you or give you
the information, 2) the problem owner will refer you to someone else with the
information, 3) the problem owner will get you the information him or herself.
In any case, you get the information. </div>
Steve Blaishttp://www.blogger.com/profile/14313267698648606877noreply@blogger.com0tag:blogger.com,1999:blog-2253644475038428147.post-17511609615568110332017-07-22T02:14:00.001-07:002017-07-22T02:14:27.075-07:00Stupid questions<!--[if gte mso 9]><xml>
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<span style="mso-spacerun: yes;"> </span>I know that <span style="mso-spacerun: yes;"> </span>we are told that there are no stupid
questions. And that’s good advice to follow. The idea is that we ask all our
questions and not worry about whether we will appear silly or stupid in asking
them. And as a business analyst, of course, our bread-and-butter is asking
questions and if we analyze and concern ourselves with the quality of the
question or more importantly how we are going to appear and what people are
going to think about us when we ask the question, we will find that we will be
stifling ourselves and limiting the number of questions we ask.</div>
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<br /></div>
<div class="MsoNormal">
<span style="mso-spacerun: yes;"> </span>However there are two
forms of questions that might be considered to be stupid; in other words, they
should not be asked.</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="mso-spacerun: yes;"> </span>A question for which
you know the answer or the answer is clearly obvious is a stupid question. In
other words you wasted time asking it when you could have asked a more
information providing question. Now this does not apply to clarification
questions where you’re asking to confirm your understanding of information that
you already know. But asking if the sun is shining while everyone is wearing
sunglasses seems to be somewhat of a stupid question.<span style="mso-spacerun: yes;"> </span>Or this real question asked of a medical
examiner by a lawyer: “Doctor, how many autopsies have you performed on dead
people?””</div>
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<br /></div>
<div class="MsoNormal">
<span style="mso-spacerun: yes;"> </span>The other type of stupid
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able to answer without for example incriminating themselves, or putting
themselves in a bad light or simply the responder clearly does not have the
answer to the question. For example, <span style="mso-spacerun: yes;"> </span>“how
long has it been since you stopped beating your wife?” The question itself
usually generates laughter because they see the quandary the responder is in
trying to answer the question.<span style="mso-spacerun: yes;"> </span></div>
<div class="MsoNormal">
<br /></div>
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It is a stupid question which has no answer.</div>
Steve Blaishttp://www.blogger.com/profile/14313267698648606877noreply@blogger.com0tag:blogger.com,1999:blog-2253644475038428147.post-24415641547362331032017-07-04T17:49:00.001-07:002017-07-04T17:49:49.312-07:00More on your future in business analysis<!--[if gte mso 9]><xml>
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<div class="MsoNormal">
I was asked how long a business analyst should be a business
analyst before he moves on to a “real” profession like project manager.<span style="mso-spacerun: yes;"> </span>Here is my response:</div>
<div class="MsoNormal">
I will mark my 50th anniversary in the IT business in
September.<span style="mso-spacerun: yes;"> </span>I am still a business analyst
and as it turns out have probably been a BA for the whole time. I don't intend
to "change " jobs.<span style="mso-spacerun: yes;"> </span>Why?<span style="mso-spacerun: yes;"> </span>Because business analysis is a role, not a
position.<span style="mso-spacerun: yes;"> </span>The CEO and CIO of major
companies still perform business analysis activities; they still play the
business analysis role.<span style="mso-spacerun: yes;"> </span>There is always
a demand for someone to determine the real problem, analyze the situation, and
define alternate solutions to the problem.<span style="mso-spacerun: yes;">
</span>there will always be a need for someone to analyze other businesses for
acquisition or merger or analyze the competition and marketplace to help
management decide on strategic direction for the organization.<span style="mso-spacerun: yes;"> </span>You may choose to leave the position of business
analyst, but likely once you are working in business analysis you will always
work in business analysis.</div>
Steve Blaishttp://www.blogger.com/profile/14313267698648606877noreply@blogger.com0tag:blogger.com,1999:blog-2253644475038428147.post-8713235730991511472017-05-26T11:39:00.004-07:002017-05-26T11:39:41.228-07:00The business analyst “career ladder”<!--[if gte mso 9]><xml>
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I have answered the question of where the business analyst goes
after a successful business analysis career, other than retirement, several
times in the past, but the question becomes relevant again over time as the
profession evolves.<span style="mso-spacerun: yes;"> </span>The
"ladder" still leads directly to the executive suites in any number
of positions. Considering the business analyst is the corporate problem solver
and generally is quite versed in both the business processes and practices and
the application of IT to support or drive those business processes and
practices, the Business Analyst is in a prime position to help the company move
forward, make decisions, and lay out strategies for the future.<span style="mso-spacerun: yes;"> </span>Intermediate steps on the ladder include
senior positions in an organization's PMO (or equivalent), product manager, and
director positions.</div>
Steve Blaishttp://www.blogger.com/profile/14313267698648606877noreply@blogger.com0tag:blogger.com,1999:blog-2253644475038428147.post-25482162870687181762017-05-11T23:38:00.002-07:002017-05-11T23:38:40.322-07:00Quality business analysis <!--[if gte mso 9]><xml>
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A writer recently posed a question on one of the blog sites.
He asked if there were any quality business analysts around, and by that he
meant people doing “quality business analysis”. He specifically referred to business
transformation and process improvement as areas where quality business analysis
was needed, but was not being provided. <span style="mso-spacerun: yes;"> </span>I would say that the issue is not limited to
business transformation and process improvement. In general there is not enough
quality business analysis done in business period.<span style="mso-spacerun: yes;"> </span>Business decisions at all levels are being
made without eliciting and analyzing the appropriate information.<span style="mso-spacerun: yes;"> </span>And that is business analysis.<span style="mso-spacerun: yes;"> </span>Too much "business analysis" is
focused solely on defining requirements for software development when the real
business analysis is needed for strategic decision making and overall business
operations.<span style="mso-spacerun: yes;"> </span>Simply put, many of the
business failures of the past decade could have been avoided with solid
business analysis.</div>
Steve Blaishttp://www.blogger.com/profile/14313267698648606877noreply@blogger.com0tag:blogger.com,1999:blog-2253644475038428147.post-23188717324464269342017-05-07T06:45:00.000-07:002017-05-07T06:45:04.189-07:00Advancing the career ladder as a business analyst <!--[if gte mso 9]><xml>
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Since we business analysts are expert communicators,
communication central in the organization, we naturally build relationships and
those relationships will be valuable to our future career choices.<span style="mso-spacerun: yes;"> </span>Some relationships will be mentor-like and
others will be networking assists.<span style="mso-spacerun: yes;"> </span></div>
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When choosing a path to follow, use the relationships you
have built while building solutions.<span style="mso-spacerun: yes;"> </span>You
will have demonstrated your ability to solve problems and now you can parlay
that ability into the career path you wish to follow. </div>
Steve Blaishttp://www.blogger.com/profile/14313267698648606877noreply@blogger.com0tag:blogger.com,1999:blog-2253644475038428147.post-76089178348351419492017-05-03T15:58:00.001-07:002017-05-03T15:58:40.157-07:00Curiosity <!--[if gte mso 9]><xml>
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You may not believe the client or some stakeholder when they
tell you something. What they are saying might contradict what another stakeholder
had to say.<span style="mso-spacerun: yes;"> </span>But let curiosity outweigh
judgment.<span style="mso-spacerun: yes;"> </span>Why is this person saying what
they are saying?<span style="mso-spacerun: yes;"> </span>Even if it isn’t right
there must be a reason for it. As my friend Karl Weigers says, “The customer may
not always be right, but he always has a point.”<span style="mso-spacerun: yes;"> </span>Do you know what the point is? Be curious,
ask questions.<span style="mso-spacerun: yes;"> </span>As George Nathan Miller
says in what is now called “Miller’s Law”: “If you truly want to understand
what another person is saying, first assume that it is true, then find out what
it is true of.”<span style="mso-spacerun: yes;"> </span>Value curiosity over
judgment. </div>
Steve Blaishttp://www.blogger.com/profile/14313267698648606877noreply@blogger.com0tag:blogger.com,1999:blog-2253644475038428147.post-29491290615038868842017-04-20T23:39:00.001-07:002017-04-20T23:39:25.504-07:00BA without IT knowledge<!--[if gte mso 9]><xml>
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A recent posting on LinkedIn was by a training company
looking to attract prospective business analysts to their classroom to learn
how to gain IT knowledge in order to become a business analyst.<span style="mso-spacerun: yes;"> </span>The pitch was based on some idea that all business
analysts are IT based and need IT experience and knowledge, and this training company
could provide those elements and make you a business analyst.</div>
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We have to remember that there were business analysts (and
there still are) who do not work with IT.<span style="mso-spacerun: yes;">
</span>They do not prepare requirements for software development.<span style="mso-spacerun: yes;"> </span>There are business analysts who analyze the
business for purposes of merger, acquisition, divestiture or other
organizational change. There are business analysts who analyze the market for
new products potential, or the competition for weaknesses that can be exploited
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</span>There is a wide range and big need for people who can communicate,
analyze, understand the business, and solve business problems, with or without computers,
IT or software development. </div>
Steve Blaishttp://www.blogger.com/profile/14313267698648606877noreply@blogger.com0tag:blogger.com,1999:blog-2253644475038428147.post-39077714485634220942017-02-15T17:21:00.002-08:002017-02-15T17:21:55.502-08:00Not all business analyst jobs are created equal<!--[if gte mso 9]><xml>
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<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
I have a client who is a systems integrator, that is, most
of the work the client does is for other clients.<span style="mso-spacerun: yes;"> </span>We are working on a business analysis process
for the company.<span style="mso-spacerun: yes;"> </span>My point of contact
asked me if there is a difference in the activities or approach of business
analysts based on whether the business analyst is doing work for a client or
for an internal project. </div>
<div class="MsoNormal">
Clearly the job of business analysis is basically the same
regardless of whom you are doing it for.<span style="mso-spacerun: yes;">
</span>The business analyst still has to determine the real problem, analyze
the environment and problem domain, and come up with solutions.<span style="mso-spacerun: yes;"> </span>Then the business analyst has to define the solution
in such a way that the solution team can implement the solution. And this is
done whether the problem is the organization’s problem or a client’s problem.<span style="mso-spacerun: yes;"> </span></div>
<div class="MsoNormal">
But there are some differences.<span style="mso-spacerun: yes;"> </span>The obvious one is in documentation.<span style="mso-spacerun: yes;"> </span>Different companies and organizations have
different standards for documentation. So a consulting business analyst will have
to be fully cognizant of the client’s standards before starting the project.<span style="mso-spacerun: yes;"> </span>As much as we hate to admit it, as human beings
the output format has a direct effect on how we do the job.<span style="mso-spacerun: yes;"> </span>We will actually focus on different aspects
of the problem or problem domain depending on how we have to document the
result.<span style="mso-spacerun: yes;"> </span>For clients this is not a bad
thing. If they want UML diagrams of the solution or fully dressed workflow diagrams
of the problem domain, they are, after all, paying for it. </div>
<div class="MsoNormal">
Keep in mind that the client has another agenda.<span style="mso-spacerun: yes;"> </span>In house we may not be as concerned about the
documentation because we can always have a quick meeting and discuss the issues
and make changes as necessary.<span style="mso-spacerun: yes;"> </span>The
client cannot be sure that your company will be around for the length of the
contact to fully implement the solution, and most likely will not be around
after the job is done.<span style="mso-spacerun: yes;"> </span>So the client has
to protect itself and make sure that everything you do is fully documented to a
state that the client can pick it up without loss of momentum or progress, or
hand it off to another contractor to finish. </div>
<div class="MsoNormal">
It is easy to complain about having to be a documenter
especially if your solution team is doing an Agile development process.<span style="mso-spacerun: yes;"> </span>But remember your point of contact is only
concerned about getting the problem solved. The client organization is
concerned about getting what they paid for. The client organization wants to
limit dependency on you as a contractor and be able to continue to use the solution
you install long after you have gotten your last check in payment for a job
well done. </div>
<div class="MsoNormal">
There are more differences that are important to know if you
are considering changing jobs from an in house business analyst to a consulting
company or, indeed, if you are thinking about going out on your own to be a
consulting business analyst.</div>
Steve Blaishttp://www.blogger.com/profile/14313267698648606877noreply@blogger.com0