It took a while thinking about it, but then I realized what the real dangers are of the bridge metaphor are. Here is my posting on the subject:
Going back in time I remember I when I was a programmer in
the 60s we talked directly to the business people and sketched report formats,
and drew up our own 5081 card layouts and even the scrolled conversation when
we had terminals. Of course, IT was called Data Processing then and we were
software engineers.
Then i was a programmer analyst because things got
complicated and the few of us engineers who could put a meaningful sentence
together and did not scare the business people were dispatched to talk with the
stakeholders. But we still did all the interface design work and the business
modeling and the like. And then it was
called MIS.
Time went on and I became a Systems Analyst which was
cool. Things got more complicated on
both sides and the programmer analysts were morphing into more technical
specialties like communications programming, network programming, database
programming, etc. But I was still doing the same thing, although on a larger
scale, evaluating business processes for conversion into 'systems'. And it was now called IS. The "M"
was dropped for a number of cynical reasons.
Then came the Business Analyst because systems analysis
became too complicated and complex. And
so did business. And the whole process
of merging technology with business splintered. There were user interface
designers and business process modelers and information architects and web
design specialists and programmers became developers and testers became Quality
Assurance and business analysts stepped into the middle. And IS became IT.
Now here's the point:
we started off trying to merge business and technology, working
together. As things got complicated and
complex, we added layers between and literally separated the two areas. Now there is a movement (that has been going
on for nearly 20 years) on many fronts to get back together again. The concept of the bridge does nothing to
merge business and technology. In fact, it makes it clear that there is only
one connection between the two sides: the bridge, and emphasizes the separation
of the two sides, else why would a bridge be needed?
Is there a better metaphor that would get all business
analysts thinking in terms of closing the gap, rather than bridging the
gap? Is not one of the roles of the
business analyst to blend technology into the business seamlessly so that using
a computer based function is as natural as using paper and ink?
How about calling ourselves the 'glue of the organization'
rather than the bridge? Even the 'cog'
or 'hub' analogies mentioned earlier imply that the components are separated by
spokes, the only connection between the hub and component. I am not sure 'glue'
is the right image because there are off-putting aspects of being considered
'glue' (stickiness, residue, hanging by a hard hat stuck to a girder, and so
forth), but I am sure there is a better analogy or metaphor to depict our real
role in the organization in terms of connecting business and technology.