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Wednesday, May 3, 2017


You may not believe the client or some stakeholder when they tell you something. What they are saying might contradict what another stakeholder had to say.  But let curiosity outweigh judgment.  Why is this person saying what they are saying?  Even if it isn’t right there must be a reason for it. As my friend Karl Weigers says, “The customer may not always be right, but he always has a point.”  Do you know what the point is? Be curious, ask questions.  As George Nathan Miller says in what is now called “Miller’s Law”: “If you truly want to understand what another person is saying, first assume that it is true, then find out what it is true of.”  Value curiosity over judgment.

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